I have finished the first, theoretical part of the SAP book about BPM. It contains a very good summary of the history and theory of the matter.
However, one of the strongest summaries of the whole improvement idea is the one from Exupery:
"If you want to build a ship, don't drum up the men to gather wood, divide the work and give orders. Instead, teach them to yearn for the vast and endless see"
I have tried to connect it with my experience: persuading separate people to yearn is difficult and requires a lot of tact. It is even more problematic in a large organization as it meets different kinds of resistance on different levels and in different locations.
Well, I am most than willing to assist in helping people yearn about the see. I just hope that more of the people I meet will be able to see the poor elephant in the snake's stomach.
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